Customer Service

The Customer Service team in Duke Medical Solutions is one of the basic foundation in the logistic division and play an important role in the company. The team is highly experienced, professional and expertized that create a tremendous added value to our customers and partners providing varieties of services to the public and private sector and

Hagar Ilan is the Customer Service Team Manager in the company since its establishment. Hagar is highly experienced with 10 years of experience in the medical device market. Hagar holds a M.B.A degree specialized in marketing from Bar Ilan University in Israel. Before working for Duke Medical Solutions, Hagar managed Cordis Customer service and worked as a sales representative in J&J Medical Israel. Hagar’s professional abilities, tremendous and varies experience mainly in sales and marketing, create an added value to our team and the logistic division providing logistic unique solutions and services that meet the company vision to our customers and partners, customer service management, business flexibility and great communication with the sales and technical teams in the field in Duke Medical Solutions

Our Customer Service Team is in the frontline technology as part of the company vision. The team is highly available, flexible with varieties of abilities to provide daily solutions 24/7 for our customers, suppliers, partners and its employees.

Delivery

Daily Delivery- Fixed and well-planned distribution all over the country –

Urgent Delivery- 3- 5 Hours distribution all over the country –

Emergent Delivery- An emergent distribution 24/7 for life saving all over the country –

Call Center

The Customer Service team has an In House Call Center as part of the company’s service for our Technical Service teams and their customers for better availability and effectiveness in order to provide the best service and business flexibility which bring an added value for our market.

The call Center is 24/7!