שירות לקוחות

מערך שירות הלקוחות בחברת דיוק מדיקל סולושנס בעל ניסיון רב, מקצועי ומיומן המספק שירותים מגוונים במגזר הציבורי והפרטי והינו בעל תפקיד מרכזי בחטיבת הלוגיסטיקה.

הגר אילן מנהלת את מערך שירות הלקוחות בחברה מאז הקמתה עם ניסיון של 10 שנים בשוק המכשור הרפואי. להגר תואר M.B.A בהתמחות בשיווק וניהול מבר אילן ובעברה ניהלה את שירות הלקוחות ועבדה בשיווק ומכירות של בחברת Cordis J&J Medical. יכולותיה המקצועיות של הגר וניסיונה העשיר בשיווק ומכירות מאפשר למערך הלוגיסטי להיות ייחודי בנוף הארצי בהבנה עסקית התואמת את חזון החברה ופעילותה במתן פתרונות ללקוחות והספקים, ניהול צוות שירות הלקוחות, גמישות עסקית ושיתוף פעולה פורה עם צוותי המכירות והשירות הטכני בדיוק מדיקל סולושנס. כחלק מתפיסת השירות ומשאיפה ורצון להיות בחזית הטכנולוגיה, שירות הלקוחות בחברה זמין יותר וניתן לקבל שירות, מידע ויכולות מגוונות בזמני שירות ותקשורת 24/7 בעבור הלקוחות, הספקים ועובדי החברה.

משלוחים:

משלוחים יומיים- הפצה על פי ימי הפצה קבועים, בכל הארץ
משלוחים דחופים- הפצה בתוך 3-5 שעות, בכל הארץ
הצלת חיים- הפצה מיידית 24/7, בכל הארץ

מוקד:

במערך שירות הלקוחות של חברת דיוק מדיקל סולושנס קיים מוקד בעבור צוותי השירות הטכני ולקוחותיה השונים המאפשרים זמינות ויעילות מערכתית ברמה הגבוהה ביותר.

המוקד הינו 24/7!

אבטחת איכות השירות

החברה מבצעת סקרי שביעות רצון פנימיים וחיצוניים לשיפור תהליכים על מנת לתת את השירות ואבטחת האיכות הטובים ביותר לכלל לקוחותיה

שותפים עסקיים

קודם

חברת דיוק מדיקל סולושנס הינה חברה מובילה בשיווק ומכירות מוצרים וטכנולוגיות רפואיות ובמתן שירותים ופתרונות טכניים לתעשיות השונות בישראל. החברה הוקמה ב- 2016 על ידי דורון כהן ואורי גרינוולד, שניהם אנשי שיווק, מכירות ופיתוח עסקי וותיקים בתחום הציוד הרפואי עם ניסיון רב ורקורד מרשים אשר בין היתר, בתפקידים בכירים באחת החברות הגדולות והמשפיעות ביותר בתחום בעולם ובישראל: Johnson & Johnson Medical.

תחומי פעילות

חדרי ניתוח

קרדיולוגיה פולשנית

רדיולוגיה פולשנית

אספקה סטרילית

גסטרו

ניטור והדמיה

כלי דם

קולפוסקופיה

יצירת קשר

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